Contact Us
Thank you for your interest in the Pakistan Single Window (PSW). We are committed to providing prompt and effective support to all our users. Please find below our contact details and support channels.
Customer Support Centre
Our dedicated Trader Support Centre provides 24/7 assistance to PSW users via phone, email, and official social media platforms.
| Contact Method | Details |
|---|---|
| Helpline | 021-111-111-779 |
| support@psw.gov.pk | |
| Website | https://www.psw.gov.pk |
Note: A dedicated women’s helpline is also available at the PSW Trader Support Centre Helpdesk.
Specialized Helplines
| Helpline | Details |
|---|---|
| Russian Language Helpline | Dial 3 when calling 021-111-111-779 (available Monday to Saturday, 9 AM – 5 PM) |
This service has been introduced to facilitate international transit trade with Central Asian countries.
Office Locations
Islamabad – Head Office
Address: 2nd Floor, NTC Headquarters, Sector G-5/2, Islamabad, Pakistan
Karachi Office
Address: 4th Floor, Bahria Complex III, M.T. Khan Road, Karachi, Sindh, Pakistan
Grievance Redressal Committee
For procurement-related grievances, you may contact the Grievance Redressal Committee:
| Name & Designation | Position | |
|---|---|---|
| Mr. Mubashar Bashir, Chief Financial Officer | Chairman | mubashar.bashir@psw.gov.pk |
| Mr. Azeem Afzal, Chief Technology Officer | Member | azeem.afzal@psw.gov.pk |
| Mr. Moin ul Arfeen, Company Secretary | Member | moin.arfeen@psw.gov.pk |
Mailing Address: 2nd Floor, NTC Headquarters, G-5/2, Islamabad
Telephone: 051-9245605
Fax: 051-9245694
Connect With Us
Stay updated with the latest PSW news, updates, and trade facilitation information by following our official social media channels.
We value your feedback and are here to help. Whether you are a trader, clearing agent, or stakeholder, our team is ready to assist you with any queries regarding the Pakistan Single Window platform.